Professional Refresher

Vulnerable Clients
Refreshed September 2021 | CPD time: 1
Vulnerable customers may be significantly less able to represent their own interests, and more likely to suffer harm than the average consumer. The recent FCA final guidance (FG21/01) on fair treatment for vulnerable customers indicated that 50% of the UK’s adult population is exhibit one or more characteristics of being potentially vulnerable. Over the course of this module, we will consider how vulnerable clients and financial planners interact in a way that demonstrates the best interest for the client.
1. Introduction
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2. Identifying Vulnerability
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3. Vulnerable Clients and the Sales Process
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4. Treating Vulnerable Customers Fairly
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5. Conclusion
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Module Test
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