Who we are
The Chartered Institute for Securities & Investment (CISI) is headquartered at 20 Fenchurch Street,
London EC3M 3BY, UK. Tel: +44 207 645 0777.
CISI is the leading professional body for securities, investment, wealth and financial planning professionals. More information on CISI can be found at www.cisi.org
Your data privacy
CISI is a data controller and committed to protecting the rights of individuals in line with data protection
(GDPR). We may change this policy from time to time to reflect changes in the law or in the provision of our
CISI has a Data Protection Officer who can be contacted at the above address or through email@example.com.
What information we may collect about you
We use a variety of different types of personal information:
Personal and Contact
Name, date of birth, gender, where you live and how to contact you
Details about your work and profession, and your nationality
Special types of data
The law treats certain types of personal data as special, such as health data and criminal
convictions. We will only collect and use these types of data if we need to and the law
allows us to do so
Details about the products or services we provide to you e.g. Membership, Examination
What we learn about you from our correspondence with you
Any consents or preferences that you give us. This includes your contact preferences and the
marketing communications you want to receive from us
Your payment details and any transactions
A reference given to you by a regulated body to identify who you are, such as an FCA number
Why we collect personal information
In order to fulfill our contractual obligations to customers and/or members, you must provide us personal
- To verify your identity
- To verify your qualifications and accreditations
- To provide updates relating to your qualifications and/or membership where required
- To enable you to purchase products and services from us
Failure to provide required information may mean that we cannot fulfil this contract and may mean that you
will not have access to our membership benefits, products and services.
Where we collect personal information from
We may collect information about you from these sources:
Data you give to us:
- When you purchase our products or services
- When you talk to us on the phone
- When you create an account with us
- When you login to our website
- In emails and letters
- In customer and/or member surveys
Data we collect when you use our services:
- Payment details and transaction data
- Examination and assessment data
- Profile and usage data. We gather this data from devices you use to connect to our services using
cookies and other internet tracking software
Data from third parties we work with:
- Companies that introduce you to us, including your employer and accredited training provider
- Other professional bodies
- Examination delivery partners
- Public information sources
How we use your personal information
We may use personal information to:
- Administer and manage your membership
- Provide customer support
- Manage customer payments
- Maintain details of any accreditations
- Monitor examination performance
- Enhance our qualifications and services
- Maintain CPD records
- Fulfil our disciplinary and regulatory functions
- Communicate with you
Our legal bases for using your personal information
- Where contractually it is needed to provide you with our products or services
- Where it is in our legitimate interests to do so
- To comply with our legal obligations
- With your consent
- For a public interest
Who we share your personal information with
- Companies that introduce you to us, including your employer and accredited training provider
- Other professional bodies
- Examination delivery partners
- Third parties whom we use to help deliver our products and services
- Any relevant Regulators,
- Companies you ask us to share your data with
- For Certified Financial PlannersTM your information will also be shared with the Financial
Planning Standards Board
International data transfers
We operate internationally and may transfer information to countries outside the European Economic Area for
the purposes described in this policy.
We rely on multiple legal bases to lawfully transfer personal information internationally. These include
your consent, compliance with a legal duty and European Commission approved model contractual clauses which
require certain privacy and security protections.
We use your information when needed to send you service notifications and respond to you when you contact
us. We also use your information to promote new features or products that we think you would be interested
You can control marketing communications by using your Communication Preferences Dashboard in MyCISI.
How long we keep your personal information
We will keep your personal information for as long as you are a customer and/or member of CISI. After you
stop being a customer and/or member, we may keep your data for one of these reasons:
- To respond to any questions or complaints
- To maintain records according to rules that apply to us
We may keep your data if we cannot delete it for legal or regulatory reasons. We may also keep it for
statistical purposes. If we do, we will make sure that privacy is protected, and the data only used for
those purposes. We do not store your payment card information.
We have put in place technical and organisational measures to safeguard the personal information we collect
in connection with our services.
Your rights under data protection laws
As a data subject you have certain rights under data protection laws:
- The right to be informed
- The right to request access to your personal information
- The right to have your personal information corrected
- The right to object to certain processing of your personal information
- The right to restrict processing of your personal information
- The right to have your personal information erased
- The right to move, copy or transfer your personal information
- Rights in relation to automated decision-making
Please note that under certain circumstances your right to have your personal information erased may be
Please keep us informed if your personal information changes during your relationship with us.
How to get a copy of your personal information
You can request a copy of the personal information we hold on you by completing our subject access
request form or by writing to us at this address:
Subject Access Request
Chartered Institute for Securities & Investment
20 Fenchurch Street
If you have any queries about CISI and Data Protection, please feel free to contact the Data Protection
You also have the right to contact the Information
Document version: 5
Date last updated: 19 August 2019
1. General Introduction
1.1 These terms and conditions (the "Terms") apply to all uses of cisi.org (the "Web
Site"), all subdomains and the CISI Mobile App (the “App”) (together “the Services”) including: your use of the Services to access information; any participation in the members' Professional Forums; and for booking courses and purchasing products and services.
1.2 The Services are operated jointly by the Chartered Institute for Securities & Investment (CISI), a Royal Charter company, registered in England and Wales (company number RC000834 and registered charity number 1132642 in England & Wales and SCO40665 in Scotland) ("the Charity") and Chartered Institute for Securities & Investment (Services) Limited ("CISI(S)"), a wholly owned (non-charity) subsidiary company of the Charity registered in England and Wales (company number 02903287). The registered office of both CISI(S) and the Charity is 20 Fenchurch Street, London EC3M 3BY. Throughout the Terms, CISI(S) and the Charity will be defined collectively as "the Group". All notices to be given and all payments to be made by you under these Terms shall be to CISI(S) or the Charity as appropriate at the address and to the payee specified in Clause 3.3.
1.3 You understand and acknowledge that all membership applications, examinations, public training courses, publications, CPD seminars, social networking events and conferences are administered by the Charity. In-house training courses and services rendered outside the UK are administered by CISI(S). Learning Materials such as workbooks and eBooks and any other goods that the Group specifies from time to time are referred to in the Terms as "Goods".
1.3 The CISI is registered for VAT with the registration number 644 8569 95. CISI(S) is registered for VAT with the registration number 644 8569 95.
2. Use of the Services
2.1 By using the Services, you signify your acceptance of the Terms in consideration of which the Group provides you with access. From time to time the Group may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Services. If at any time you do not wish to accept the Terms, you may choose not to use the Services.
2.2 While the Group has endeavoured to ensure the accuracy of the information accessed via the Services, the Group does not guarantee or give any warranty as to the accuracy, timeliness, or completeness of any such information or material.
2.3 Third-party websites or pages to which the Services are linked are for information only and have not been reviewed by the Group. The Group has no responsibility for the content of the websites or pages linking to the Services, and the Group accepts no responsibility or liability for any losses or penalties whatsoever that may be incurred as a result of any linking to a location on any third-party websites.
2.4 The Services, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material ("Content") are protected by copyright, trademarks and/or other proprietary rights. The Content includes both content owned or controlled by the Group and content owned or controlled by third parties and licensed to the Group. All individual articles, reports, and other elements making up the Services may be copyright works. You agree to abide by all additional copyright notices or restrictions contained in the Services.
2.5 You may not use any of the Group's trademarks or trade names without the Group's consent and you acknowledge that you have no ownership rights in and to any of those names and marks.
2.6 You agree to notify the Group in writing promptly upon becoming aware of any unauthorised access to or use of the Services by any party or of any claim that the Services or any the contents of the Website or App infringes any copyright, trademark, or other rights of any party.
2.7 You acquire no rights or licences in or to the Services and/or the Content other than the limited right to use the Website and App in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Services. Download is permitted by the Group provided only that: (i) you make only personal, non-commercial use of such download and/or printed copy; and (ii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices. Additionally, you may not offer for sale or distribute over any other medium the Content or any part thereof. You may not make any part of the Services available as part of another website or app. The Services and the information contained therein may not be used to construct a database of any kind, nor may the Website or App be stored (in entirety or in any part) in databases for access by you or any third party or to distribute any database containing all or part of the Services.
2.8 If you would like information about obtaining the Group's permission to use any of the Content or if you would like to link your site to the CISI Website, please contact the Charity on +44 20 7645 0777.
2.9 The Services and Content are provided "as is" excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. The Group further accepts no responsibility or liability for functions contained on the Website or App and makes no warranties that the Services will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you.
2.10 You accept that the Group has the right to change the content or technical specifications of any aspect of the Services at any time at the Group's sole discretion. You further accept that such changes may result in your being unable to access the Services.
2.11 You acknowledge that your use of the Services, including the Content, is at your own risk. If you are dissatisfied with the Services, the Terms or any of the Content your sole remedy is to discontinue use of the Services. The Group has no liability for the Website, App or any Content.
3. Online Bookings
3.1 These Terms cover all CPD seminars, social networking events, conferences, courses, assessments and examination bookings made with the Group via the Services. No contract between you and the Group will come into existence until the Group issues confirmation of your booking. All individuals must provide an email address to complete the booking. The Group will email you confirmation of your booking.
3.2 Where a booking is made by a person, firm or company on behalf of a number of people, the person who makes the booking accepts these Terms on behalf of such people and is responsible for all payment due from such people. By submitting a booking, you warrant and confirm to us that you will comply with these Terms.
3.3 Alternatively, payment can be made by cheque (payable to Chartered Institute for Securities & Investment or Chartered Institute for Securities & Investment (Services) Limited as appropriate and crossed "Account Payee Only") and sent to Chartered Institute for Securities & Investment, 20 Fenchurch Street, London EC3M 3BY. Corporate account customers may be invoiced. The Group cannot accept responsibility for cash sent through the post.
3.4 All prices are exclusive of VAT and any other taxes that may be payable. Full payment of all fees is required at the time the CPD seminars, social networking events, conferences, courses, assessments or examination ("the Event") is booked. Payment may be made online by credit or debit card. Confirmation of the booking and any other additional documentation will be sent to the email address of the delegate.
3.5 The Group reserves the right to cancel or alter the content of all Events. If the Event is fully booked or it is not possible to confirm the booking for any other reason, you will be given a full refund.
3.6 Where Events are administered or provided by a third-party supplier, the supplier's terms and conditions will apply in addition to these Terms.
3.7 Cancellations must be received in writing by the Group from the person making
the booking and the following refund policies apply:-
(a) Examinations. For exam transfers, please refer to the CISI Transfers, Withdrawals, Re-sits and Substitutions policy.
(b) For seminars, networking events, conferences and courses, please refer to the CISI Event & CISI TV terms and conditions.
(c) Workbooks and Publications. Fees paid in respect of the purchase of Workbooks and Publications may be refunded, subject to the return of the Workbook/Publication and its condition. The decision to accept a return is at the Supplier's discretion.
3.8 Although the Group will try to ensure that Events proceed as planned, the Group reserves the right to change course and training dates, content, speakers and venue. In the event such a change is made, the Group will endeavour to notify delegates as soon as possible. The Group may also cancel an Event for any reason, in which case a full refund will be made within thirty (30) days. In the case of examinations, should the date or time be changed, the Charity will endeavour to notify candidates as soon as possible. A candidate unable to sit the examination at the new date and time will be entitled to a full refund.
3.9 You agree to jointly and severally indemnify, defend, and hold harmless the Group, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought by a third party arising in connection with: (i) your use of the Services; (ii) any breach by you of the Terms; (iii) a claim that any use of the Services by you infringes any intellectual property rights of any third party, or any right of personality or publicity or is libellous or defamatory, or otherwise results in injury or damage to any third party; (iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website or App by you; or (v) any misrepresentation or breach of representation or warranty made by you contained herein. You will indemnify the Group, jointly and severally from and against any costs, liabilities, damages and expenses incurred in connection with your use of the Services.
3.10 Save in respect of fraud and of personal injury or death to the extent it results from the Group's negligence, any liability the Group may have in relation to courses, seminars and examinations booked by you, shall be limited to the amount of a refund of any fees paid by you in relation to the circumstances giving rise to liability. In no event will the Group be liable for any loss of profit, loss of revenue, anticipated savings, loss of or damage to data or any indirect or consequential losses even if the Group has been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.
4. Online Purchasess
4.1 The Group must receive payment of the whole of the price for the Goods that you order before your order can be accepted. Corporate account holders may be invoiced for fees. Once the Group has received payment, we will confirm that your order has been accepted by sending an email to you at the email address provided. Acceptance of your order by the Group brings into existence a legally binding contract between us. The Group reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further information to enable it to process the order.
4.2 The price (excluding VAT) payable for Goods that you order is as set out on our Website or App. Prices for standard postage and packing are shown separately where applicable.
4.3 If you are an individual buying Goods for your own personal use you may cancel your order at any time up to the end of the second (2nd) working day after the day upon which you ordered the Goods. Where Goods are being purchased by an individual in business or a firm or company an order may be cancelled at any time up to the end of the second (2nd) working day after the order has been placed. The Group does not require a reason for the cancellation of an order, nor will any penalty be incurred.
4.4 You will lose your right to cancel if Goods are not returned in a re-saleable condition. The Group reserves the right to reject returned Goods, which at its sole discretion, are not considered to be in a re-saleable condition.
4.5 To cancel the order you must notify the Group in writing at the address set out on the contact details page of the Website.
4.6 If you have received the Goods before you cancel your order, then you must send them back to the Group contact address at your own cost and risk. If you cancel your order but the Group has already processed the goods for delivery you must not unpack the Goods on receipt and you must send the goods back to the Group at the Group contact address at your own cost and risk as soon as possible. In relation to any audio or video recordings or computer software, you lose your right to cancel your order if, having already received such goods, you take them out of their sealed package.
4.7 Once you have notified the Group that you are cancelling your order, any sum debited to the Group from your credit or debit card will be re-credited to your account within thirty (30) days PROVIDED THAT the Goods are returned by you and received by the Group in the condition they were in when delivered to you.
4.8 If the Group has insufficient stock to deliver the goods you have ordered, any sum debited by the Group from your credit or debit card will be re-credited to your account and the Group will notify you by email or post at the address given by you in your order form. The refund will be made as soon as possible. The Group will not offer any additional compensation.
4.9 The Group will deliver the Goods ordered by you to the address you give the Group for delivery at the time you make you order. You will become the owner of the Goods you have ordered when they have been delivered to you. Please allow 5 working days for delivery of Goods within the mainland UK, Ireland, Channel Islands and Isle of Man. For the rest of the world, please allow four (4) weeks. It might not be possible for us to deliver to some locations. These delivery times are indicative only and time will not be of the essence for delivery. Once Goods have been delivered to you, they will be held at your own risk and the Group will not be liable for their loss or destruction.
4.10 If you do not receive Goods ordered by you within thirty (30) days of the date on which you ordered them, the Group have no liability to you unless you notify the Group in writing at the Group contact address of the problem within forty (40) days of the date on which you ordered the goods.
4.11 If you notify a problem to the Group under this condition, the Group's only obligation will be, at its option: (a) to make good any shortage or non-delivery; (b) to replace or repair any Goods that are damaged or defective; or (c) to refund to you the amount paid by you for the Goods in whatever way the Group chooses.
4.12 Save in respect of fraud and of personal injury or death to the extent it results from the Group's negligence, any liability the Group may have in relation to Goods purchased by you via the Services, shall be limited to the amount of a refund of any fees paid by you in relation to the applicable product. In no event will the Group be liable for any loss of profit, loss of revenue, anticipated savings, loss of or damage to data or any indirect or consequential losses even if the Group has been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.
4.13 Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit the Group's liability to you for any death or personal injury resulting from its negligence.
5. Feedback and Complaints
5.1 If for any reason you feel you wish to give feedback or make a complaint in connection with any online bookings or purchases please submit an online form at Feedback and where applicable refer to the Qualifications Feedback & Complaints Policy
6. Use of data.
7. Applicable laws
7.1 The Services are not directed at any person in any jurisdiction where for any reason the publication or availability of the Website, App or Content is prohibited. Those in respect of whom such prohibitions apply must not access the Services. The Group does not represent that the Website, App or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Services do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.
7.2 The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.
8.1 When you visit the Website a small amount of data known as a 'cookie' may be stored on your computer's hard drive. Cookies include certain information, for example, the type of web browser you are using. Cookies are used to help us monitor the way in which the Website is used, which in turn helps us to tailor it to your needs.