For bookings, orders, membership and general enquiries please contact our Customer Support Centre:

+44 20 7645 0777

Monday to Friday: 3.30am - 5:30pm (BST) - Sunday: 3:30am - 7:30am (BST)

Please be aware that our customer support team have had a high volume of enquiries over the past few days and are working through each one as quickly as we can. Thank you for your patience during this difficult time

Test centres

The CISI partners with many test centres throughout the world. These test centres may change at any time so please ensure you attend the correct venue. Candidates who have not received written or verbal confirmation of their exam entry before the exam should contact us. All details for Narrative Exams in non-UK venues will be confirmed directly with the candidate by the venue or by the CISI. If, for any reason, you have not had the venue details confirmed with you two weeks before your exam date, please contact us.

Due to the current situation surrounding the Coronavirus we have several closures across our global network of test centres. View Test Centre Status.

Contact our departments

+44 20 7645 0652

+44 20 7645 0750

+44 20 7645 0777

+44 20 7645 0662

Our offices

Chartered Institute for Securities & Investment
20 Fenchurch Street

+44 20 7645 0777


The CISI welcomes all feedback on any aspect of our customer service and products. To enable us to deal with your feedback appropriately and in a timely manner, we have a number of online forms you can complete. All feedback will be acknowledged within 48 hours.

If you would like to leave feedback regarding the CISI please complete the appropriate form here.