The September 2020 edition of
The Insights Review, produced by the Internal Consulting group (ICG), is out now. ICG is a global network of consultants, with the goal of aiding professionals in their career effectiveness and development.
The Insights Review is a collection of abstract reviews of relevant ‘open published’ perspectives and research reports. The abstracts allow you to scan quickly for the most relevant content, and include links to the full articles.
Article of the MonthArticle of the Month for September is 'Having an AI strategy is essential to survival' – Roland Berger.
From the abstract
The traditional view of AI is it only works in narrow applications like chess. The authors argue this is just fine for huge, globally-scalable businesses like ride-sharing, which will self-improve through their experience curve. The critical point for executive readers is that general AI is not going to replace management anytime soon, but managers who use AI in narrow applications will replace managers who don’t.
The critical point for internal consultants is that companies need to be thought about from an abstraction: ‘What is it that we’re serving? Why do customers come to us? And what did we learn from those customers?’ Strategy then becomes about choosing data streams that apply better algorithms, to deliver better service, to generate more usage, to generate more data, and so on.
The article also includes a classic four-stage transformation model applied to the digital operating model. It evolves from siloed data to a pilot, to a data hub, to an end-state in what they call an ‘AI factory’.
We hope you enjoy reading it and please do get in touch with any comments and suggestions.
Read the September 2020 edition