The October edition of The Insights Review
, produced by the Internal Consulting group (ICG), is out now. ICG is a global network of consultants, with the goal of aiding professionals in their career effectiveness and development.
The Insights Review
is a collection of abstract reviews of relevant ‘open published’ perspectives and research reports. The abstracts allow you to scan quickly for the most relevant content, and include links to the full articles.
Article of the month for October is 'Retail banking distribution' – BCG. According to the reviewer, it sets out some of the changes required for banks to achieve the "profound transformation" necessary to leverage services across an "expanding suite of channels, devices, and social networks," and the move towards "mass personalisation through use of customer data". One of the examples is that "banks will need to develop automated-routing capabilities to choose the best delivery option for each interaction based on the customer potential and nature of the request".
We hope you enjoy reading it and please do get in touch with any comments and suggestions.
Read the October 2019 edition