CISI TV FAQ and Troubleshooting guide

We are sorry you are experiencing issues viewing CISI TV. Please follow the troubleshooting steps below to help solve the problem. Be reassured that you will not lose your CPD attained so far, and once resolved, your CPD log will automatically pick up from where you left off.

If you are able to play the video opposite then you should be ready to watch CISI TV.

If you can’t see the video playing then please make sure you meet the minimum system requirements listed below.


Minimum system requirements

In order to watch CISI TV you will need to be using a PC, Mac or mobile device and one of the browsers listed below that support HTML5 video. We strongly recommend using the latest version of your chosen browser to ensure you have the best possible experience. The list below outlines the minimum system requirements for video playback:

  • Chrome, Safari or Microsoft Edge
  • IOS 14+ or Android 11+
  • Please enable JavaScript and Cookies
  • You must have working speakers/headphones
  • An internet connection speed of at least 6mbps and for mobile use a stable 4G connection is recommended.

Troubleshooting tips

If the problem persists:

  • Try clearing your browser cache and refresh the page by pressing CTRL and F5 at the same time.
  • Please ensure that you have no security settings or ad-blockers that could be preventing you from loading the stream. If you do have an ad-blocker such as AdBlock plus installed, uninstalling this may resolve the issue.
  • Ensure that you don't have a Firewall or network security setting in place which could be blocking playback.

If you are still unable to view videos on CISI TV, are receiving a pnf18 or video unavailable error message you will likely need to amend your security/firewall settings. Please contact us using the form below so we can assist you further.

Still having trouble?

If you are still experiencing problems watching our CISI TV videos please submit a problem report below and we will contact you as soon as possible.

*Support Details Link (
(Please visit the Support Details website on the device you are facing issues on and download the browser information report then upload below)
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Please also supply the type of device, make and model you were using
Are you using a business network/VPN?

Have you tested the video off VPN?

Have you tested the video on a different network?

Have you tested the video on a different browser?

Have you tested the video on a different device?

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