Professional Refresher

Fair Treatment of Customers
Refreshed November 2022 | CPD time: 1
Fair Treatment of Customers (FTOC), formerly called Treating Customers Fairly (TCF), has been an important initiative of regulators for some time. It needs to be considered in all parts of a firm’s business and at all stages of a product’s life cycle. This module investigates the background, coverage and outcomes of the treating customers fairly concept and how it is enforced, the role of management information, and the life cycle of the product.
1. The Background
1
2. The Coverage
2
3. The Outcomes
3
4. Management Information (MI)
4
5. Lifecycle of the Product
5
6. Enforcing FTOC
6
7. FTOC Takeaways
7
Module Test
8