Fair Treatment of Customers

Refreshed July 2023 | CPD time: 1 Hour

Fair Treatment of Customers (FTOC), formerly called Treating Customers Fairly (TCF), has been an important initiative of regulators for some time. It needs to be considered in all parts of a firm’s business and at all stages of a product’s life cycle. This module investigates the background, coverage and outcomes of the treating customers fairly concept and how it is enforced, the role of management information, and the life cycle of the product.