Feedback

The CISI welcomes all feedback on any aspect of our customer service and products. To enable us to deal with your feedback appropriately and in a timely manner, we have a number of online forms you can complete. All feedback will be acknowledged within 48 hours. Alternatively you may contact us directly.

If you have already completed a feedback form and remain dissatisfied with the service you have received, please email us at complaints@cisi.org.

Please select the area for which you wish to leave feedback:

Is your feedback about:

Computer based exam feedback

To help us pinpoint the question you are drawing to our attention, we would appreciate it if you could answer the following questions. Please note that any information you submit on this form will be received in the strictest confidence and dealt with entirely separately from the CISI marking and results handling process.

Please enter details of up to 3 test questions below.

You may provide feedback for up to 3 questions, if you would like to provide feedback for any further questions please submit another feedback form.

Please provide as much detail as possible and where applicable any relating documents e.g. syllabus or workbook reference.
It would be helpful if you could identify a source or reference to support your opinion about this feedback (for example, an FCA COB reference, web site reference or textbook resource)
Please provide as much detail as possible and where applicable any relating documents e.g syllabus or workbook reference.
It would be helpful if you could identify a source or reference to support your opinion about this feedback (for example, an FSA COB reference, web site reference or textbook resource)
Please provide as much detail as possible and where applicable any relating documents e.g syllabus or workbook reference.
It would be helpful if you could identify a source or reference to support your opinion about this feedback (for example, an FSA COB reference, web site reference or textbook resource)

Exam Venue and Testing Issues

Please note that any information you submit on this form will be received in the strictest confidence and dealt with entirely separately from the CISI marking and results handling process.

Please provide as much detail as possible

Workbooks and elearning

Please note that any information you submit on this form will be received in the strictest confidence.

How do you rate the content?



How do you rate the style and layout?



How relevant is it to your training needs?



Please provide as much detail as possible

General feedback

Please note that any information you submit on this form will be received in the strictest confidence.

Please provide as much detail as possible

Written exam feedback

To help us pinpoint the question you are drawing to our attention, we would appreciate it if you could answer the following questions. Please note that any information you submit on this form will be received in the strictest confidence and dealt with entirely separately from the CISI marking and results handling process.

Please enter details of up to 3 test questions below.

You may provide feedback for up to 3 questions, if you would like to provide feedback for any further questions please submit another feedback form.

Please provide as much detail as possible and where applicable any relating documents e.g. syllabus or workbook reference.
It would be helpful if you could identify a source or reference to support your opinion about this feedback (for example, an FCA COB reference, web site reference or textbook resource)
Please provide as much detail as possible and where applicable any relating documents e.g. syllabus or workbook reference.
It would be helpful if you could identify a source or reference to support your opinion about this feedback (for example, an FCA COB reference, web site reference or textbook resource)
Please provide as much detail as possible and where applicable any relating documents e.g. syllabus or workbook reference.
It would be helpful if you could identify a source or reference to support your opinion about this feedback (for example, an FCA COB reference, web site reference or textbook resource)